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has added a new journalThe most common Asian countries where outsourcing is practiced are Indonesia, Malaysia, Philippines, China, Taiwan, India, Pakistan, Bangladesh, Sri Lanka and many more. The most significant are only two i.e., India and China.
From the past five years, 2002, Pakistan is coming up in the outsourcing market. After the terrorist attack, Pakistan has been a key ally in war with United States. Due to that reason many economic sanctions have been eased for Pakistan. Since then, Pakistan's economy has been rising.
The major financial and economic cities of Pakistan are Karachi, Lahore, Islamabad, Faisalabad, and many more.
Faisalabad provides textile mills and factories which serves Wal-Mart Stores, Inc., TJ MAX, Target, and other departmental stores in USA. Sialkot provides sporting goods such footballs for World Cup Soccer 2006.
Karachi is the largest and most populous city in the country. It accounts for 65% of provincial revenue. It houses major financial institutions and their head quarters such as ABN Amro Bank, HSBC, CitiBank NA, American Express Bank, Standard Chartered Bank, Deutsche Bank AG, Fidelity Investment Bank Limited, Franklin Investment Bank Limited, and many more.
The recent trends in Information and Communications Technology (ICT), electronic media, call centers has become a significant part of Karachi. The recent addition of CNBC Pakistan and MTV Pakistan shows signs of westernization in Karachi.
Karachi also offers largest manufacturing industry in the country. It offers from traditional textile factories to local and foreign automobile factories. Adam Motor Company is the first local automobile company that manufactures 4X4 off road vehicles, light trucks, and cars.
With many technical and science universities on rise, the percentage and quality of business and technical graduates have increased. Mostly these universities have foreign educated, qualified, and experienced faculties. The most influential university is Lahore University of Management Sciences (LUMS), backed by Harvard University, based at Lahore. In Karachi, Institute of Business Administration (IBA) is the major business and technical university which offers high quality of graduates.
There have been several projects outsourced to Pakistan. These are mainly done by Pakistani-American businesses with collaboration of Pakistani-American Business Council. Many Pakistani-Americans have returned after 2001 and have started up their own IT corporations.
Mainly are The Resource Group (TRG) Pakistan Limited, NetSol (Private) Limited, Si3 (Private) Limited.
Karachi has always been more westernized than following a traditional way of lifestyle. Many foreign companies have invested in various parts of Pakistan. The new coffee culture is amazing.
Costa Coffee has several outlets in Karachi. People crave for different flavors and the crowds on these outlets are very different. Besides coffee culture, there have been western fast food companies such as Pizza Hut, Dominos, KFC, Papa John's have opened their restaurants.
About inTeliSales
inTeliSales provides telemarketing inbound and outbound, consultancy and training services. inTeliSales researches on advantages and disadvantages of outsourcing call center projects in Pakistan. It also responds to the needs of small and big companies and educates them on outsourcing projects to Pakistan. Visit inTeliSales at intelisales.com.
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has added a new journalPakistan is a small but a thriving country. Call center industry has a major impact on Pakistan economy. The employment has no doubt increase and so are the new behaviors at work. Workforce in Pakistan is more effective in handling communication, better in work performances, and smart in time management.
Since the boom in the call center industry in 2001 the Pakistani workforce has a chance to learn about US and UK culture. The call center trainers have trained the agents on just about every thing. It is more like profiling a country culture and making it into turnkey solutions for clients who wants to outsource their projects. Call center agents or International Marketing Executives are trained on communications, work ethics, US and UK accent neutralization, and leading the differences between The US states.
Pakistani people who have returned from USA or England have played a major role in uplifting many industries in Pakistan. Young Pakistanis are not just in media or music but they are playing their role to uplift the new call center industry. Majority of the people these days speak better English. They are aware of American and British politics, cultures, music, and so on. Specially, agents in Karachi, Lahore, and Islamabad are very well trained.
There is always a room for improvements. For example, the call center atmosphere must be an American look alike. Investors must educate themselves on the setting of call centers. They must be creative to understand that they can not courier an American call center on cargo planes and instantly expect return on investments.
When it comes to project or campaign handling; call center management and clients must take at least a month or two only for training purposes. They should have mock calls, better scripting practice, full product knowledge, and a live test before an actual green signal from clients.
Call center management must emphasize on communication among the agents and between the management. They must create a relationship which develops communication, respect, and trust. Call centers must train themselves on how to build relationship with employees. The entire workforce behind the call center are agents who are front level sales executives. Furthermore, whoever is managing the project or campaign; they must understand the assignment and deliver it to agents as the clients want it. After all, the clients are looking for service level agreements (SLAs) from offshore call centers regardless the workforce.
The university graduates usually would do their post graduation at an early age. A client will find several graduates with masters degree rather than with bachelors degree. It is because of family pressure and earning money for the family. The trend is changing where only one person would earn the bread. Thanks to call center industry, several family members are working either in a same or a different call center. This does not even produce conflict of interest. It is because the management will put them in different projects.
The average age of an agent working in a call center is around twenty five. They have two to three years of call center experience. The have worked in an inbound and an outbound call centers. They also have flair of technical support, web chat support, email support, programming languages support, web hosting, and many more.
About inTeliSales
inTeliSales provides telemarketing inbound and outbound, consultancy and training services. inTeliSales researches on advantages and disadvantages of outsourcing call center projects in Pakistan. It also responds to the needs of small and big companies and educates them on outsourcing projects to Pakistan. Visit inTeliSales at intelisales.com.
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has added a new journalRecently we have developed an Architectural design related Knowledge Process Outsourcing (KPO) business and we are looking to be in touch with people in UK and US, preferably from London, NewYork and LosAngels, who are already into the business OR willing to be involved in the marketing side of the business. Please visit our website VCCL.org.uk to get an idea of the nature of the business. We launched the site on 31st night and should be fully functional before 15th of January.
We are looking for partners in the UK and the US immediately, preferably with technical background and should have the drive to develop and market the business.
From operational point of view, in each VCCL branch we will only need a phone, a fax and a broadband connection. We will give all of us a VCCL e-mail account (and instructions with screenshots to set it up in MS Outlook) and guidelines to manage the business. Minimum profit margin is 15% of the total cost of the work. Just think you can earn 15% of profit for some administrative work!
If you're interested or if you know anyone who would be interested to know more about the business opportunity then please do not hesitate to contact me at
ben.alam at vccl.org.uk
or have a chat on MSN (benalam at hotmail.com)
Wish you all a very happy 2007!
Kind regards,
Ben Alam VCCL.org.uk
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has added a new journalSalaam,
I am trying to find credible information on scientific and clinical testing facilities in Pakistan. Specifically, I am looking for reliable facilities that can perform trials on FDA regulated consumer products such as cosmetics and OTC topicals (sunscreens, antimicrobials, etc.).
Thanks in advance for your help.
Farah
nsinca
If not, why don't you start one up?I'm investigating starting up an offshore PeopleSoft consulting practice.